Please read these Terms & Conditions carefully before creating an account at fa9911. All information regarding account policies, bonus terms, payment rules, and responsible gaming is provided here.
First published: January 2019 | Last updated: June 2026
A summary of the most important points in fa9911's Terms & Conditions
By creating an account or using the platform on fa9911, you are considered to have read and agreed to these terms and conditions. If you are unclear about any part, FAQ visit this page or contact support.
Fa9911 is an online gaming platform operating under an international licence. These Terms & Conditions govern the relationship between fa9911 and all its registered members. By using the platform, you agree to all of the terms set out below.
Fa9911 reserves the right to modify, add to, or amend these terms and conditions at any time. Any changes will be communicated on the platform. Continued use of the platform after such changes constitutes your acceptance of the updated terms.
These terms have been written in Bengali for the convenience of Bangladeshi users. In the event of any dispute, the English version will be considered the primary reference.
To register at fa9911, the following information must be provided accurately:
Each person may register only one account. If a single individual is found operating multiple accounts, both will be closed and any deposited funds will be returned subject to verification.
If the information provided at registration is found to be false or incomplete, fa9911 reserves the right to close the account. During KYC (Know Your Customer) verification, a copy of your National ID card or passport must be submitted. Withdrawals will not be processed until verification is complete.
Fa9911 is strictly for users aged 18 and above. Use of the platform by anyone under 18 is completely prohibited.
Date of birth is required at registration. If KYC verification shows the user is under 18, the account will be closed immediately and any deposited funds will be returned. However, any winnings earned during that period will be voided.
A note to parents and guardians: please ensure that underage members of your household are unable to access this platform. Use password protection on your devices, and if you have any concerns, contact our support team.
Fa9911 currently supports the following deposit methods:
The minimum deposit amount is ৳100. The maximum daily deposit limit varies by account tier — standard accounts have a limit of ৳50,000, while VIP accounts have a higher limit. Deposits are typically credited instantly. If your deposit has not appeared within 30 minutes, please contact support and provide your transaction ID.
Use a payment method registered in your own name. Using someone else's payment method may result in account closure.
KYC verification must be completed before any withdrawal can be processed. Without verification, withdrawals of any amount will be held.
Withdrawal must be made via the same method used for the deposit. For example, if you deposited via bKash, your withdrawal will also be processed through bKash. The minimum withdrawal amount is ৳500.
Standard withdrawals are processed in an average of 18 minutes. However, large amounts (৳50,000 or more) or first-time withdrawals may require additional verification and can take up to 24 hours. VIP members' withdrawals are processed on a priority basis.
To withdraw from bonus funds, the wagering requirements attached to that bonus must be fulfilled. Your own deposited funds, however, can be withdrawn at any time.
Fa9911 offers a variety of bonuses and promotions. Each offer has its own specific terms, which are detailed on the respective offer page. The general bonus policy is outlined below:
Any attempt to abuse bonuses or claim bonuses across multiple accounts will result in all bonuses being cancelled and the account being closed. fa9911 reserves the right to withdraw or modify any bonus at any time.
All games on fa9911 are sourced from internationally licensed providers. The RNG (Random Number Generator) of each game is regularly audited by independent third parties, ensuring that results are completely fair and cannot be manipulated.
The RTP (Return to Player) for each game is listed on its game page. RTP is a long-term statistical figure — results in the short term may vary.
Games can be played for free in demo mode, but winnings from demo mode cannot be withdrawn. Progressive jackpots and Live Casino games are available in real-money mode only.
If a game is interrupted mid-session due to a network issue, the system will automatically determine the result for that round. Any bet already placed will not be voided.
The following activities are strictly prohibited on fa9911:
Violating these rules will result in permanent account closure and, where necessary, legal action.
If you want to close it yourself: You can request self-exclusion or account closure at any time — contact support or submit a request through your account settings. Please withdraw any available balance before closing your account.
fa9911 may close an account if:
If an account is closed, any legitimate balance (your own deposited funds, not bonuses) will be refunded.
Fa9911 believes gaming is a form of entertainment, not addiction. That is why we always keep the following tools available:
If you are experiencing problem gambling, please reach out to our support team — we are here to help. For more information, Responsible Gaming View page.
Fa9911 strives to maintain the highest technical standards; however, liability cannot be accepted in certain situations:
Fa9911 reserves the right to temporarily suspend services for routine maintenance. We will make every effort to notify users in advance.
If a technical error causes a win or balance to be displayed incorrectly, fa9911 reserves the right to correct it.
Fa9911 may update these terms and conditions as needed. For significant changes, registered users will be notified via email or through an on-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.
If you have any questions about these terms, please contact our support team:
These terms were last updated in June 2026.
Many people skip the terms and conditions and jump straight into playing. That is understandable — pages like this are usually written in dense legal language that most people find off-putting. That is exactly why fa9911 has made an effort to write these terms in plain, simple language. Even so, there are a few things worth highlighting.
The most common question we receive is why users cannot withdraw their bonus. The answer is almost always the same — the wagering requirement has not been met. Bonuses at fa9911 cannot be withdrawn directly. You must wager the bonus amount a specified number of times before it becomes withdrawable. For example, if you receive a BDT 1,000 bonus with a 30x requirement, you must place BDT 30,000 in bets before the funds can be withdrawn. This is standard practice across all online casinos.
Many users also have questions about KYC verification — why is ID required? The simple answer is that it protects you. If someone tries to open an account in your name and withdraw funds without your knowledge, KYC stops that. International gaming regulators also mandate this verification. You can deposit and play in smaller amounts without completing KYC, but it is unavoidable when it comes to withdrawals.
Many players assume that opening multiple accounts will earn them more bonuses. This is both a misconception and a risky move. fa9911's system can detect multiple accounts belonging to the same person by matching IP addresses, device information, and payment methods. If caught, not only will your bonuses be forfeited, but all funds in those accounts may be frozen as well. Play honestly with a single account.
One more important note on bonuses and promotions: daily Free Spins or daily sign-in offers typically expire within 24 hours if unused. Use any offer as soon as possible after receiving it, and take a moment to review the terms.
One thing to be clear about regarding payments: fa9911 will never ask you for an OTP or password via phone or message. If anyone contacts you claiming to be a fa9911 representative and requests this information, it is a scam. Please report any such incident to our official support team immediately.
Self-exclusion is a powerful tool that many people are unaware of or hesitant to use. It is not a sign of weakness — it is a sign of self-awareness. If you feel your gaming is getting out of hand, take a 7-day self-exclusion. You can do this through your account settings or by contacting support. During a self-exclusion period, fa9911 promotional emails will also be paused.
If any part of these terms is unclear, feel free to ask our support team. We respond in Bengali and welcome any questions. Transparency is a core value at fa9911.
All your transactions and personal information on fa9911 are protected with TLS 1.3 encryption. We never sell your data to third parties. To learn more, Privacy Policy Read it.
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